Legal
Refund Policy
Effective: August 20, 2026 · Rack IQ is operated by Caraballo Technologies. Questions: support@rackiq.app
1. All Subscription Sales Are Final
Rack IQ memberships (Premium and Top Tier) are monthly subscriptions. We do not issue refunds for subscription payments, in whole or in part, including for partially used billing periods, unused features, downgrades, or account deletion. When you pay for a month, that month is yours.
2. Cancel Any Time — Quickly and Easily
Instead of refunds, we make cancelling effortless. In the app, go to Settings → Membership and choose a lower tier, or Delete my account — two taps and a confirmation. Your paid access continues until the end of the current billing period, the change takes effect automatically on your next billing date, and you will not be charged again. You can reverse a scheduled cancellation any time before it takes effect with the "Keep my membership" button.
If you subscribed through the Apple App Store or Google Play, cancel in that store's subscription settings (Settings → Apple Account → Subscriptions on iOS; Play Store → Payments & subscriptions on Android). Store refunds, if any, are governed solely by Apple's or Google's own policies.
3. Calcutta Money Is Not Ours to Refund
The Service never collects, holds, or transfers calcutta funds — all calcutta money changes hands off the app between participants and their tournament director. Under our Terms & Conditions, if a required calcutta match is not live streamed, the calcutta is invalidated and the tournament director is required to refund the participants directly. Rack IQ enforces this with lot forfeiture records, complaint handling, and account suspension — but the money itself is always between you and your director.
4. Billing Errors
Genuine billing errors — for example, a duplicate charge for the same billing period — are corrected. Contact support@rackiq.app within 30 days of the charge and include the email on your account.
See also: Privacy Policy · Terms & Conditions