Legal

Terms of Service

Effective date: September 24, 2026 · Applies to the Rack IQ app (web, iOS, Android) and www.rackiq.app

These Terms of Service ("Terms") are an agreement between you and Caraballo Technologies, Houston, Texas, USA ("Rack IQ", "we", "us"). By creating an account or using the Rack IQ app or website, you agree to these Terms.

1. The service

Rack IQ provides match scoring, player statistics and ratings, tournament management, calcutta auction tracking, and live event features for pocket billiards. We may add, change, or remove features as the service evolves.

2. Your account

Provide accurate information and keep your sign-in credentials secure. You are responsible for activity on your account.
Players under 18 may use Rack IQ with the consent and supervision of a parent or guardian.
One account per player. Creating accounts to manipulate ratings is prohibited.

3. Fair play and rating integrity

Rack IQ's ratings are only valuable if they're honest. You agree not to record fake matches or shots, deliberately lose or misreport results to manipulate a rating ("sandbagging"), or otherwise interfere with the integrity of ratings, tournaments, or auctions. We may correct data, adjust ratings, or suspend accounts to protect competitive integrity.

4. Subscriptions and billing

Parts of Rack IQ are free; premium features require a paid subscription (such as Premium or Top tiers, billed monthly or annually).
Payment is processed by the platform where you subscribe: Apple (App Store), Google (Google Play), or Stripe (web). Subscriptions renew automatically unless cancelled at least 24 hours before the end of the current period, and can be managed or cancelled in your Apple Account settings, Google Play subscriptions, or the web billing portal.
Where you subscribed on the App Store, Apple's standard End User License Agreement also applies to your use of the iOS app.

5. Calcuttas — important. Rack IQ records calcutta auction bids for bookkeeping and event operations only. Rack IQ does not process, hold, transfer, or guarantee any money related to calcutta auctions. All payments occur off-app, directly between participants and the tournament director. Participation in a calcutta is at your own discretion and risk; you are solely responsible for compliance with the laws that apply to you in your jurisdiction.

6. User content

You retain ownership of content you submit (such as profile details and event information). You grant us a license to host, display, and process it as needed to operate the service — for example, showing your match results on leaderboards and player profiles. Don't submit content that is unlawful, infringing, or abusive.

7. Live streaming

Streams linked or embedded through Rack IQ are provided by third-party platforms and subject to their terms. Tournament directors are responsible for having the necessary rights to stream their events.

8. Acceptable use

You agree not to abuse, reverse engineer, disrupt, or gain unauthorized access to the service; not to harass other players; and not to use Rack IQ for any unlawful purpose.

9. Termination

You may stop using Rack IQ and request account deletion at any time. We may suspend or terminate accounts that violate these Terms, compromise rating integrity, or create risk for us or other users. Sections that by their nature should survive termination (such as 5, 10, and 11) survive.

10. Disclaimers

Rack IQ is provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all warranties, express or implied, including fitness for a particular purpose. Ratings and statistics are computed estimates and carry no guarantee of accuracy.

11. Limitation of liability

To the fullest extent permitted by law, Caraballo Technologies will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, data, or goodwill. Our total liability for any claim relating to the service is limited to the amount you paid us in the twelve months before the claim arose.

12. Changes to these Terms

We may update these Terms as the service evolves. If changes are material, we'll update the effective date above and, where appropriate, notify you in the app. Continued use after changes take effect means you accept the updated Terms.

13. Governing law

These Terms are governed by the laws of the State of Texas, USA, without regard to conflict-of-law rules.

14. Contact

Questions about these Terms? Reach us through the contact form at www.rackiq.app.